Shipping Policy

Shipping and handling charges are usually 15% -
but right now it's half off, at only 7.5% for most orders.

We ship worldwide. We can deliver to any freight forwarder in the continental U.S. The customer is responsible for all shipping, packing, customs and duty charges. If you don't have a freight forward company, we can help you get one.

Your order will be coming to you directly from the factory. It will be necessary for you or your representative to be on site at the time of the delivery to help unload the truck. Most companies call before arriving to arrange a day and time for delivery.

Large shipments may be delivered on pallets. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries will need to be offloaded by hand. The driver is only responsible to get the order to the end of the truck. It is the recipients responsibility to remove it. This only applies to Common Carrier deliveries, not UPS, FedEX, etc.

The factory loads the truck with the correct items and then it is the trucking company's responsibility to get it to you in good condition. Any shortage or damage must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Make all claims promptly. Frequently an inspector will be sent out to see the damage or to note a shortage. It is the customer's responsibility to seek reimbursement from the trucking company for any damages or shortages. A Vinyl Fence Company will help in any way we can. The trucking company will provide the appropriate forms for filing a claim.

Replacement orders should be placed promptly with A Vinyl Fence Company so installation of your fence can proceed as scheduled. Call A Vinyl Fence Company before returning any items. You may incur a 25% restocking fee plus the cost of shipping both ways if a return is not authorized.

If material is returned for credit, it is the responsibility of the customer to package the material securely and safely. If the material is damaged, it will not be accepted by the manufacturer and no credit will be issued.